Privacy Policy

Last updated: 25 July 2026

BTLKEY ("we", "us", "our") operates the BTLKEY platform, including this website (www.btlkey.com), our mobile applications, and related services (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account details you provide — name, email, phone number, and venue information for venue partners.
• Usage data — bottle wallet activity, reservations, orders, and app interactions needed to operate the Service.
• Device and log data — IP address, device type, and app diagnostics used for security and reliability.
• Payment information — processed by our payment partners; BTLKEY does not store full card details.

How We Use Information

• To operate core features such as the bottle wallet, table reservations, VIP access, and event bookings.
• To communicate order updates, receipts, and account notifications.
• To improve the Service, prevent fraud, and keep accounts secure.
• To send offers or promotions from partner venues, where you've opted in.

Sharing of Information

We share information with partner venues to fulfil bookings and orders you make with them, with payment processors to complete transactions, and with service providers who support our infrastructure. We do not sell your personal information.

Your Choices

You can access, update, or request deletion of your account information by contacting support@btlkey.com. You may opt out of promotional communications at any time.

Data Security

We use industry-standard measures, including encrypted connections and access controls, to protect your information. No method of transmission or storage is 100% secure, and we continuously work to improve our safeguards.

Changes to This Policy

We may update this Privacy Policy as the Service evolves. Material changes will be reflected on this page with an updated revision date.

Contact Us

Questions about this policy can be sent to info@btlkey.com.