Refund & Cancellation Policy

Last updated: 24 October 2026

This policy applies to purchases made through the BTLKEY app and website, including bottle purchases and event tickets.

Bottle Purchases

• You can cancel a bottle purchase and get a full refund within 7 days of purchase, as long as no drink has been served from that bottle.
• Once any serving from the bottle has been made at the venue, the purchase can no longer be cancelled or refunded.
• If a venue permanently closes or leaves BTLKEY and cannot serve your remaining bottle balance, contact us and we will work with the venue to refund the unserved portion.

Serving Requests

A request to be served a drink from your bottle wallet can be cancelled in the app within 2 minutes of placing it, before it is served. No money is charged for a serving request — it only uses your bottle balance — so a cancelled request simply leaves your balance unchanged.

Event Tickets

• Event tickets are non-refundable once purchased, except as stated below.
• If an event is cancelled by the venue or organiser, you will receive a full refund to your original payment method.
• If an event is rescheduled, your ticket stays valid for the new date; if you cannot attend, you can ask for a full refund before the new date.

Failed or Duplicate Payments

If money is deducted but the payment fails, or you are charged twice for the same purchase, the amount is refunded automatically to your original payment method within 5–7 business days.

How to Request a Refund

Email support@btlkey.com or call +91 95009 53669 with your registered phone number or email and your order / payment ID. We will confirm within 2 business days whether your request is approved.

Refund Timelines

Approved refunds are credited to the original payment method (UPI, card or bank account) within 5–7 business days. The time it takes to show in your account may depend on your bank.

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